I am available for any after-hours or incident response emergencies.
Please call (608) 561-2040 24 hours a day, 7 days a week.
Please leave a detailed message with your name, your contact number, and brief incident description. My answering service will alert me to your call. You will receive a call back within 15 minutes.
Service response times will depend on a variety of factors including, but not limited to, weather, traffic, customer location, my location at the time of the emergency, and other extenuating circumstances.
Pricing for services will be determined during the initial call and will be documented in the support contract.
Some things to consider:
- IF YOU ARE A VICTIM OF RANSOMWARE, TURN OFF THE COMPUTER, DISCONNECT ALL CABLES FROM THE COMPUTER, AND CALL (608) 561-2040 IMMEDIATELY. In most cases laptop users can press and hold the power button for a minimum of ten seconds to shut the computer down. Closing the lid may not be enough – if possible, remove the battery or wrap the computer in aluminum foil (seriously).
- Reasoning: The computer that is affected by ransomware will reach out and use known exploits to encrypt other machines on your network. This will lead to further damage and possible leaking of personal information. Foil will block wireless networking until the laptop can be properly secured.
- If a computer will not turn on, physically remove the power cable. Remove the battery from a laptop if possible. If the battery is internal (extremely common on most modern laptops) then press and hold the power button for a minimum of 20 seconds. If you have an Apple device that is experiencing issues, please see Apple’s support article at https://support.apple.com/en-us/102539.
- All work will require a written, agreed-upon, and signed contract of work that will outline:
- The problem(s) to be addressed, as specific as possible, to define the Scope of Service.
- The location of the problem and security clearances/allowances necessary. Any on-site IT staff should be made aware of JCR’s involvement and allow JCR staff and its affiliates necessary and proper access to systems and physical locations.
- Hourly, incidental, travel, and other charges as deemed appropriate and necessary by both parties.
- Incident Resolution terms.
- Other necessary addendums.
- I will liaise with partners and vendors to resolve problems. Full billing will apply to hold times and required visits.
- Once the problem is solved, or a workaround has been implemented that allows for regular or reduced capacity of work as defined in the initial contract, payment shall be remitted as agreed to upon the terms of the contract.